OCBC, IMHO is possibly the worst bank on earth
Everyone who knows me knows that I have an extreme dissatisfaction with OCBC bank. I've cancelled all the accounts with them one year back .. and surprise surprise, they sent me a bill yesterday for annual fees for the credit cards. I called them up today and this is how the conversation went
ME: Good morning, I'm calling to enquire about a bill I got from you yesterday. This is my account number. Due to my extreme dissatisfaction with your bank, I have already cancelled this account one year back !
Bank : Oh .. have you used the credit card in the past 3 days?
ME : What ?? The bank has already cut the card one year back !
Bank : OH in that case, ignore the bill and I will terminate the account.
Me : In that case, can you please check if I have any other cards that are linked to this account and cancel them also !
Bank : You mean you want to cancel all the cards ?
Me : Yes !! The account doesn't exist anymore !
I don't know is it me or something .. but shouldn't banks have better CRM systems or ERP systems or billing systems that tracks customer accounts? oh yeah .. I forgot .. their billing systems are tuned to give high priority to calculating customers with overdue accounts .. and probably the "DELETE CLOSED ACCOUNTS" job has no time to run in their system.
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